How do I create a Support Ticket to get answers from you?

Our website has the ability for logged in users to request an answer from a GEA staff member. This will allow you to keep a record of answers to your questions for reference.

  • Login with your email address and password (if you do not have a password - click the Request Password link on the login screen).
  • You will now by in your 'My Portal'.
  • Scroll to the bottom of this page and select Support Request (this will show a list of any old open or completed Requests you have made).
  • To create a new Support Ticket - Click on the orange button and enter the details of your question.
  • Our staff will be advised of your request and get back to you through this system.
  • You should login and check for answers in your 'My Portal' section of the website.
  • Once the Support Ticket is complete, our team will mark is as such and it will automatically be moved from Open Support Tickets to Support Ticket History.